Maintenance Agreements

Replacing equipment on an existing contract:

Equipment is being added to an existing contract:

Equipment is to be on a new maintenance plan:

1. Site Infrastructure Response:

a. 24 hours per day x 365 days per year. On-Site response with 2 -4 hour response time.

b. 8:30 A.M. to 5:00 P.M., Monday – Friday, On-Site response; excluding legal holidays with same day response time.

c. 8:30 A.M. to 5:00 P.M., Monday – Friday, On-Site response; excluding legal holidays, with next day response.

2. Infrastructure Repair with Advanced Board Replacement

3. Infrastructure Software Subscription Agreement/p>

4. Infrastructure Software Installation

5. Infrastructure Preventative Maintenance Inspection:

a. Annually

b. Semi-annually

c. Quarterly

6. Telco line failure or degradation identification

7. Wireless link failure or degradation identification

8. Infrastructure Antenna, feed line, grounding response

1. 24 hour x 7 day x 365 day On-Site response within 2 – 4 hours

2. 8:30 A.M. to 5:00 P.M., Monday – Friday, On-Site response; excluding legal holidays with same day service

3. Preventative Maintenance Inspection:

a. Annually

b. Semi-annually

c. Quarterly

d. Preventative Maintenance Inspection Checklist

4. Control and Base Station - Telco line failure or degradation identification

5. Control and Base Station - Wireless link failure or degradation identification

6. Control and Base Station Antenna, feed line, grounding response

1. On-site 24 hour x 365 day response with 2 – 4 hour response

2. 8:30 A.M. to 5:00 P.M., Monday – Friday, On-Site response; excluding legal holidays, with same day service

3. 8:30 A.M. to 4:00 P.M., Monday – Friday, excluding legal holidays; at an Advanced Electronics, Inc. facility. Customer brings equipment

4. Preventative Maintenance Inspection:

a. Annually

b. Semi-annually

c. Quarterly

5. Mobile antenna replacement coverage, one antenna per radio, per year.

6. Remote Control Head Options for Mobiles Radios

7. RICS car kit repair

1. 8:30 A.M. to 5:00 P.M., Monday – Friday, excluding legal holidays; at an Advanced Electronics, Inc. facility. Customer brings equipment to Advanced Electronics, Inc.

2. Preventative Maintenance Inspection:

a. Annually

b. Semi-annually

c. Quarterly

3. Battery replacement, including disposal of spent battery. One battery per year, per radio, when accompanied with radio

4. Battery engraving, provided that radio is engraved

5. On-site pick up and delivery:

a. As needed basis

b. Standing call on Tuesdays and Thursdays

c. Other. Please identify:

6. Belt clip replacement, one belt clip per radio when accompanied with radio, one per year per radio on MA

7. Portable antenna replacement, as needed per radio when accompanied with radio, one per year per radio on MA

8. Portable Radio Accessories:

a. Blue tooth ear piece replacement

b. Portable leather holster replacement

c. Portable surveillance kit replacement

9. Portable speaker microphone replacement

10. Local Radio (Mobile and Portable) Support with Pick-up and Delivery

11. Portable Pick up and Delivery ONLY

12. Radio and / or battery engraving; quote ONLY

13. SP - Local Subscriber Repair – Motorola Depot